FAQ

HUAN SMART TAGS

Yes! we will apply an automatic discount to your cart when you add 3 or more tags.

The tags send out a signal every 3 seconds, 24/7. When your pet crosses paths with (or comes within ~300ft of) another Huan user, their mobile phone will “pick up” the signal from your tags, and the location will update on the map. This happens automatically - the other user does not even need to know that your pet is nearby - the Huan app will wakeup automatically on their phone and send you a location update. This happens automatically, even if you're miles away.

In case there aren’t enough users around your area just yet, we make it easy to mark your pet as “lost” and instantly share their information and last known location on social media, and invite others to join Huan and build a network quickly. 

Use our live map - it will load an anonymous user map that you can check.

In case there aren’t enough users around your area just yet, we make it easy to mark your pet as “lost” and instantly share their information and last known location on social media, and invite others to join Huan and build a network quickly. 

There is no monthly fee to use Huan Tags or the free Huan App. 

Home Alone Mode is available through your app settings menu, where you manage your Emergency Contact list. The setting is equipped to make your contacts aware that your pet is at home alone. Once enabled, your Huan app will display a prominent message on the map page, reminding you that emergency alerts will be sent to your contacts after the 24-hour period is over. Huan will send you several warnings and alerts throughout the day if your pet appears to be home alone, to make sure you're aware and can turn off the setting in case of a false alarm.

Microchipping your pet is passive, not active. Someone needs to find your pet and then take them to a shelter or a vet for the microchip to be read.
If your pet is lost with no human contact, is shy/timid and won’t let people approach, or humans for whatever reason don’t get the microchip read, the microchip won’t help.
Huan can find your pet automatically, and alert you immediately without needing to capture them first.

Huan Tags transmit a signal that can be received by any smartphone or Huan Sensor. When your pet is detected by the Huan community while they’re away from you, you will receive an instant notification and the Huan App will show you where your pet was detected. You can even mark your pet as “Lost” to broadcast a missing pet alert to your entire community, and make your pets’ last known location visible on the map, enabling other users to contact you.

No! As soon as your lost pet comes in range of their phones, the Huan App will wake up and alert you that your missing pet has been detected. This works even if their phone is in their pocket or purse.

Yes! Your app will allow you to add as many pets as you'd like and attach a separate tag for each one.

We take privacy very seriously. Huan is completely private and does not show your pets’ location on the map to anyone but you and your pets’ co-owners. Your personal information will never be shared with anyone, and your location is never tracked.

Order Information

All orders are processed within 2-3 business days, and ship from Los Angeles, CA via USPS. Orders are not shipped or delivered on weekends or holidays. Please allow up to an additional 10-14 days for laser engraved tags to ship, as they require additional processing. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. NOTE: Custom-engraved tags are non-refundable, but can be exchanged for a different design.

Plain tags usually ship on Mondays and Thursdays.

Custom engraved tags can take up to 10-14 days of additional processing to ship.

We only ship to the US, but plan on expanding soon!

Get in touch! Use our live chat box for any information regarding your order! We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, and Cancellations.

ABOUT US

We named Huan after the character from J.R.R. Tolkien’s Middle Earth (The Lord of The Rings, anyone?). Huan was a great Wolfhound, the “Captain of Dogs”, and could speak three times.

We are based out of Los Angeles, CA.

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