Frequently Asked Questions

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Huan Smart Tags

Plain sleeves usually ship on Mondays and Thursdays. 

Custom engraved sleeves can take up to 10-14 days of additional processing to ship.

We are based out of Los Angeles, CA. 

The tags send out a signal every 3 seconds, 24/7. When your pet crosses paths with (or comes within ~300ft of) another Huan user, their mobile phone will “pick up” the signal from your tags, and the location will update on the map. This happens automatically - the other user does not even need to know that your pet is nearby - the Huan app will wakeup automatically on their phone and send you a location update. This happens automatically, even if you're miles away.

In case there aren’t enough users around your area just yet, we make it easy to mark your pet as “lost” and instantly share their information and last known location on social media, and invite others to join Huan and build a network quickly. 

Use our live map - it will load an anonymous user map that you can check.

In case there aren’t enough users around your area just yet, we make it easy to mark your pet as “lost” and instantly share their information and last known location on social media, and invite others to join Huan and build a network quickly. 

There is no monthly fee to use Huan Tags or the free Huan App. 

Home Alone Mode is available through your app settings menu, where you manage your Emergency Contact list. The setting is equipped to make your contacts aware that your pet is at home alone. Once enabled, your Huan app will display a prominent message on the map page, reminding you that emergency alerts will be sent to your contacts after the 24-hour period is over. Huan will send you several warnings and alerts throughout the day if your pet appears to be home alone, to make sure you're aware and can turn off the setting in case of a false alarm.

Microchipping your pet is passive, not active. Someone needs to find your pet and then take them to a shelter or a vet for the microchip to be read.
If your pet is lost with no human contact, is shy/timid and won’t let people approach, or humans for whatever reason don’t get the microchip read, the microchip won’t help.
Huan can find your pet automatically, and alert you immediately without needing to capture them first.

We take privacy very seriously. Huan is completely private and does not show your pets’ location on the map to anyone but you and your pets’ co-owners. Your personal information will never be shared with anyone, and your location is never tracked.

Order Information

All orders are processed within 1 week, and ship from Los Angeles, CA via USPS. Orders are not shipped or delivered on weekends or holidays. Please allow up to an additional 2-3 days for laser engraved tags to ship, as they require additional processing. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

NOTE: Custom-engraved tags are non-refundable, but can be exchanged for a different design.

Huan Smart Tags only ship to the US. AirTag sleeves ship worldwide.

Get in touch! Use our live chat box for any information regarding your order! We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, and Cancellations.

About Huan

We named Huan after the character from J.R.R. Tolkien’s Middle Earth (The Lord of The Rings, anyone?). Huan was a great Wolfhound, the “Captain of Dogs”, and could speak three times.

We are based out of Los Angeles, CA.